Returns & Refunds Policy

Gallery 8

At Gallery 8, we want you to be happy with your purchase. If you are not completely satisfied, we offer a simple returns process.

This policy complies with Australian Consumer Law.

  • We accept returns for change of mind within 30 days of delivery.

    To be eligible for a return, items must be:

    • Unused and in original condition
    • Returned in original packaging
    • Accompanied by proof of purchase

    Customers are responsible for return shipping costs unless the item is faulty or incorrect.

  • If your item arrives damaged or faulty, please contact us within 7 days of receiving your order.

    We will arrange:

    • A replacement, or
    • A full refund

    Please include photos of the damaged item when contacting us.

  • Digital downloads or sale items

  • Once your return is received and inspected, we will notify you of the outcome.

    Approved refunds will be processed to your original payment method within 5–10 business days.

  • Once your return is received and inspected, we will notify you of the outcome.

    Approved refunds will be processed to your original payment method within 5–10 business days.

  • Original shipping costs are non-refundable unless the item is faulty or incorrect.